Director, Informatics Business Services in Bernards, NJ at DSI

Date Posted: 6/16/2018

Job Snapshot

Job Description

Join a Legacy of Innovation 110 Years and Counting!

Daiichi Sankyo, Inc. is the U.S. subsidiary of Daiichi Sankyo, Co., Ltd. The Company currently markets therapies in hypertension, dyslipidemia, diabetes, acute coronary syndrome, thrombotic disorders, stroke risk reduction, opioid-induced constipation, IV iron therapy and metastatic melanoma.

Job Summary

The Key Account Informatics Service Lead is responsible for all Informatics Service Operation, Support and Delivery outcomes globally and is tasked with ensuring that Informatics Services provide optimum business value with minimum service disruption, optimized operational cost/performance and maximized customer satisfaction.

The Key Account Informatics Service Lead is a senior member of a technology management team with focus across all global informatics service domains including Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

The Key Account Informatics Service Lead takes a lead role for the group by setting direction, creating strategies and making decisions on behalf of the EITSM function. Those in this role partner closely with the Head of Enterprise Informatics Technology Service Management to ensure the team vision and mission is cascaded and implemented across the group.


End-to-end Informatics Service Issue Resolution across all service providers, internal and external

Continuous Informatics Service Improvement across all key technology operational domains: business value, operational stability/performance, operational cost and customer satisfaction.

Full Ecosystem Informatics Service Management including function, agreements, process and controls and ensuring ongoing appropriateness, value and quality of Informatics Services

Informatics Service Stakeholder Relationship Management – continuous and proactive management of all service stakeholder relationships

Informatics Service provider full lifecycle management including:
  • support of provider selection, engagement, implementation and transition
  • accountability for ongoing financial, performance, and change management including reporting and continuous improvement

Informatics Service offering development including management of service catalog

Informatics planning and strategy setting for EITSM function


Successful candidates will be able to meet the qualifications below with or without a reasonable accommodation


Qualified candidates will have a Bachelor’s Degree from an accredited college or university in Computer Science, Life Science, Engineering, Business Administration or a related discipline or equivalent work experience is required. Master’s Degree in Life Science or Engineering or Information systems is preferred.

  • Minimum of 10 years of relevant and diverse technology services and operations, life sciences, informatics or other major industry experience is required
  • Experience managing global technology teams and operational budgets
  • Experience in the structure, development, migration and management of cloud based IT services is required
  • Experience in the support of Global Research & Development systems and users, including a working knowledge of R&D business processes is preferred
  • Experience in global business and supplier relationship management is required
  • Experience building and supporting global, enterprise grade technology services including development and structuring of third party service agreements is required
  • Experience managing multiple vendors and service providers under a Service Integration and Management (SIAM) model is preferred
  • Experience with Service Management, BI, LMS, Document Management and Regulatory tools, providers, services and systems is preferred
  • Proven ability to work in a global and highly matrixed environment is preferred
  • Familiarity with and understanding of key industry best practices as well as legislative, regulatory and industry artifacts/frameworks such as the following is preferred:
    • 21 CRF § 11: Electronic Records, Electronic Signatures
    • 21 CFR § 312.32: IND Safety Reports.
    • FDA Guidance for Clinical Investigators, Sponsors, and IRBs – Adverse Event Reporting to IRBs – Improving Human Subject Protection (January 2009)
    • FDA Guidance for Industry and Investigators - Safety-Reporting Requirements for INDs and BA/BE Studies (December 2012)
    • Japan Ministry of Health, Labor and Welfare artifacts

Daiichi Sankyo, Inc. is an equal opportunity/affirmative action employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.